Contact us

We want you to be able to get in touch when you need to and with the right people in Redcare. Contact details are listed below for the different areas of our business. If you have any problems with contacting Redcare, please email redcare@bt.com or Tweet @BTRedcare and we will put you in touch with the right person.

Customer Service Team

For order and service enquiries:
Tel Number: 0800 800 628
Email: redcare.orderproc@bt.com

Availability: 8.30am - 5.00pm (Monday to Friday
excluding Public and Bank Holidays).

To order STUs, cables, ADSL filters, antennas and much more at a time convenient to you (24 hours, 7 days a week), please use our online installer shop at: www.btinstallershop.com

Technical Helpdesk

For faults, technical enquiries and free
product training:

Tel Number: 0800 800 628
Email: redcarefaults@bt.com

Availability: 24 hours a day, 7 days a week, 365 days a year

Billing enquiries

For billing and payment enquiries:
Email: redcare.billing@bt.com

Availability: 9.00am - 5.00pm (Monday to Friday
excluding Public and Bank Holidays).

For all other general enquiries:
Email: redcare@bt.com

0870** Calls to 0870 850 2758 cost 1p per minute, plus your phone company's Access Charge.

What is Redcare

Read more

About us

Meet the team